Public Workshops in Dubai

Solomon Management Consultants offers Public workshops in Dubai as per the training calendar. We offer workshops to suit you needs, whether you are just a beginner or a master to the related fields. We deliver the workshops ourselves to meet your needs.

Our workshops are conducted by industrial experts mainly covering diverse topics such as Professional Selling Skills, HR for Non HR Professionals, Presentations Skills, Project Management Skills, Leadership Development Skills, Talent Management Skills which are best practices to apply them in their organization. We offer many more various workshop subjects which are listed below

Currently Offered Courses in public workshops in dubai

  • Introduction
  • What is Selling?
  • Benefits of Professional Selling
  • Steps in the Selling Process
  • Selling Process: Planning & Preparation, Importance & Effects
  • Selling Process: Opening the Sales Call, Grooming & Body Language
  • Selling Process: Understanding Buyers Needs, Listening & Questioning Skills
  • Selling Process: Presenting Products/Services
  • Selling Process: Offering Help
  • Sales Process: Overcoming Objections
  • Do’s & Don’ts of Selling
  • Role Plays (Each participant will role play customer/sales person)
  • Presentation of the Workshop learning’s – Action plan & Wrap up.
  • Maximizing and multiplying your value to your organization
  • Your role and responsibilities in the company
  • Identify the skills and qualities you need to develop
  • Become more confident in making sound decisions
  • Contributing to your team/departments success
  • Defining objectives for yourself and your team
  • Understanding your team and working with their strengths and weaknesses
  • Building strong relationships with your manager and team, Communication skills
  • Understanding the challenges of effective communication
  • Effective questioning and listening skills
  • Understanding your communication style
  • Using virtual communication tools
  • E-mail etiquette, Folder management
  • Do’s & Don’ts
  • Open plan office etiquette
  • Resolving conflict and dealing with difficult people
  • Understanding the five styles of conflict
  • Tools to help deal with conflict
  • Managing your time
  • Planning your day – setting realistic deadlines
  • Meeting the needs and demands of more than one person
  • Identifying and avoiding ‘time-wasters’
  • Filing Systems
  • Why should organizations have a good filing system
  • Important things to know about filing
  • How to set up a filing system
  • Filing procedure
  • Maintenance and Safety
  • Example of a filing key
  • Introduction
  • The Balanced Scorecard: What is it?
  • Why organizations use a Balanced Scorecard (BSC)
  • Relationship of BSC to "traditional" measurement systems such as MBO or SPC.
  • Scorecard Fundamentals
  • Financial perspective: How do we look at shareholders?
  • Customer perspective: How are we seen in the marketplace?
  • Internal business process perspective: What must we excel at?
  • Learning and growth perspective: How can we improve and evolve?
  • Linking the perspectives to vision and strategy
  • Lag versus lead measures
  • Building the BSC
  • Road map to implementation: What’s the process?
  • Roles and responsibilities
  • Identifying the appropriate corporate "unit"
  • Determination of goals
  • Establishing measures to support goals
  • system mapping
  • Hoshin planning tools
  • Selecting the "correct" format
  • traditional
  • Integrated with quantitative tools
  • Connecting the scorecard to other corporate units
  • Using the BSC as a Management System
  • Managing strategy: Four processes
  • Impact of BSC on operational decisions
  • Linkage of BSC to compensation
  • Revising scorecard measures
  • Communication of progress.
  • What is Human Resource?
  • Today’s Human Resources
  • The Formats in HR
  • Asking Questions
  • Do's and Don'ts
  • Employee Induction & Orientation
  • The Orientation of Process
  • Management Vs Human Resources
  • Points to Ponder. Making Following Up with New Employees
  • Facilitating Daily Checklist
  • Weekly and Months Reporting
  • Safety at Work
  • Understanding Role and Responsibilities
  • UAE HR Rules & Regulations
  • Industry-Specific Rules Dealing with Harassment And Discrimination at work
  • Harassment
  • Workplace Discrimination
  • Your Responsibility
  • Their Responsibility
  • Violence at Workplace
  • What is Violence
  • Your Responsibility
  • Their Responsibility
  • Introduction to Employee Performance
  • Time and Place For Feedback
  • Employee Appraisals & it types
  • Using Feedback
  • Growth and Development
  • Disciplining Employees
  • Understanding more about Your Role
  • Making the Meeting
  • Following Up. Terminating Employees
  • Documenting Events
  • Decision Making
  • Communicating with the Management & HR Decision
  • Wrap Up and Action Plans
  • Presentation Skills and the Organization
  • Why Present?
  • Communication
  • Barriers to Effective
  • Presentation
  • Eliminating Barriers
  • The Presenter
  • Preparation
  • Presenting
  • Visual Aids
  • Transitions
  • Questions and hecklers
  • Notes
  • Role Plays
  • Critique
  • Video Capture and Re-shoot
  • Defining a Project
  • Characteristics of a Project
  • Case Study and Syndicate Exercise
  • Projects in Organizational Context
  • People in Projects
  • Role of Project Teams
  • Team Structure
  • Project leaders
  • sponsors
  • administrators
  • controllers
  • Documenters and schedulers
  • Phases of a Project
  • Five Phases and its importance
  • Project Cycles
  • Phase 1: Initiation, Objectives, Impact Analysis
  • Phase 2: Planning, Tasks, Network Diagrams, Critical Paths, Resources, Mile Stones, Schedules, Budgets, Planning & Contingencies
  • Phase 3: Execution, Coordination, Documentation, Case Studies
  • Phase4: Monitoring & Controls, Performance Metrics, Monitoring & Control, Change Controls, Documentation
  • Phase 5: Closure, Learning during the closures
  • Why Projects Fail?
  • Summarize.
  • Introduction
  • What is Time Management?
  • Nature of Time
  • Essential habits
  • Types of Time
  • Over and Under Estimation of Time
  • Individual Test: Time Audit
  • SYNDICATE EXERCISE
  • Time Management Principles
  • Spent Time Matrix
  • Characteristics of quadrants
  • Time based Management
  • Goals & Objectives
  • Group Exercise
  • Productive Work
  • Productive Vs Busy Work
  • Indecision & Delay
  • Overwork
  • Urgency Vs Importance
  • Prioritization.
  • Introduction
    • Definition and Role of a Supervisor
    • Qualities & Competencies
    • Objective Setting
    • Effective Methods
  • Performance Management Skills
    • Methods & Measurement
  • Leadership Skills
    • Definition
    • Traits & Styles
    • Effective Style
  • Motivating Skills
    • Definition
    • Theories & Types
    • Tips to motivate people
  • Communication Skills
    • Types, Forms & Mode of Communication
    • Listening & Assertive Skills
  • Managing Teams
    • Team Formation
    • Building and Maintaining a Team
    • Managing Time
    • Do’s & Don’ts
  • Problem Solving & Decision Making Techniques
  • Conflict Management
    • Techniques
  • Problem Solving
    • Definition
    • Types
    • Why a problem occurs?
    • Problem Solving Techniques
    • Appreciation Technique
    • Drill Down Technique
    • Cause Effect Analysis
    • SWOT Analysis
    • PEST Analysis
    • Brainstorming
    • Competitive Force Analysis
    • USP Analysis
    • Group Exercise
  • Decision Making
    • What is decision?
    • Why decision?
    • What is a decision?
    • Why decision
    • Effects of Decisions
    • Benefits
    • Group Work
    • Decision Making Techniques
    • Pareto Analysis
    • Paired Comparison
    • Thomas Satay’s Analysis
    • Force Field Analysis
    • Grid Analysis
    • PMI
  • Challenges & Obstacles
    • People Related
    • Process Related
    • Power Related
    • External Factors
    • Organizational Factors
  • Practice Session
  • Case Studies
  • Feedbacks
  • Action Plan
  • Summarize
  • Wrap Up
  • Welcome
  • Problem Solving
  • Definition
  • Types
  • Why a problem occurs?
  • Problem Solving Techniques
  • Appreciation Technique
  • Drill Down Technique
  • Cause Effect Analysis
  • SWOT Analysis
  • PEST Analysis
  • Brainstorming
  • Competitive Force Analysis
  • USP Analysis
  • Group Exercise
  • Decision Making
  • What is a decision?
  • Why decision
  • Effects of Decisions
  • Benefits
  • Group Work
  • Decision Making Techniques
  • Pareto Analysis
  • Paired Comparison
  • Thomas Satay’s Analysis
  • Force Field Analysis
  • Grid Analysis
  • PMI
  • Challenges & Obstacles
  • People related
  • Process related
  • Power related
  • External factors
  • Organizational factors
  • Practice Session
  • Case Studies
  • Feedbacks
  • Action Plans
  • Role and Functions of a Secretary
  • Qualities and Characteristics of a Secretary
  • Knowledge
  • Skills
  • Ability and Attitude required of a Secretary
  • Communication Skills- Written – Correspondence
  • Emails, Dictations, Listening and Assertiveness
  • Planning
  • Organizing & Coordinating Skills
  • Expectations of a Manager / Superior & Managing Boss/ Difficult Boss
  • Time Management
  • Scheduling
  • Filing System
  • Mail handling
  • Couriers
  • Visitors etc.
  • Telephone Behaviour Etiquettes and Mannerisms
  • Dress Code
  • Problem Solving Skills
  • Handling Machines
  • Handling Customers
  • Co-workers
  • IT Skills – MS Word
  • MS Excel
  • MS PowerPoint
  • Stress Management and Managing Self.
  • Introduction
  • what is Customer Service
  • Meaning & Methods
  • Why should we serve customers?
  • Need for customer service
  • Importance and Effects
  • Group Exercise on "Need for Customer Service"
  • Who is our Customer?
  • Concept of Internal & External Customers
  • Types of Customer
  • Syndicate Exercise
  • What do customer’s expect? (Internal & External
  • Setting Service Standards - Measure & Evaluate
  • Understanding Customer Needs (different ways – interview, etc.
  • How to serve customers – 1?
  • Body Language
  • Listening Skills
  • Verbal Communication
  • Time Management
  • Telephone Behaviour
  • How to serve customers -2?
  • Planning
  • Organizing
  • Implementing
  • Feedback & Follow Up
  • Improvement
  • Video
  • Managing customers
  • Handling Customer Behaviour
  • Handling Customer Complaints
  • Understand the Voice of the Customer
  • Role Play
  • Service Skills
  • Communication & Interpersonal Skills
  • Team Work
  • Problem Solving
  • Customer service
  • Service Standards
  • Service Culture
  • Service Chain
  • Service Slogan
  • Wrap up &
  • Action plan
  • Introduction
  • Why do we need financial information?
  • What are the differences between management accounts and statutory accounts?
  • Understanding the language of finance
  • company accounts and annual reports
  • The Importance of Return on Capital Employed
  • Why ROCE is so important?
  • How to affect ROCE Accounting Principles?
  • What are the main accounting principles?
  • Why and how are they important?
  • Profit and Loss Account
  • The structure of the P and L account
  • The difference between expenditure and capital expense Balance Sheet
  • Content and layout
  • Working Capital
  • Balance Sheet Interpretation
  • Fact vs. Judgement
  • Depreciation of Fixed Assets
  • Why fixed assets are depreciated?
  • The different types of depreciation
  • Corporate Valuation
  • The indicators used in corporate valuation Business Health Check
  • Why carry out a business health check?
  • A structured approach to carrying out a business health check
  • Marginal Performance Improvement
  • The importance of marginal performance improvements
  • The link between cost of sales
  • selling price
  • volume and expenses
  • Cost
  • Volume, Price and Breakeven
  • How to calculate breakeven?
  • How to determine a selling price?
  • Debt and Equity
  • How to calculate the debt to equity ratio?
  • Getting the balance right
  • Capital Project Appraisal
  • Why capital projects should be appraised?
  • Different appraisal methods
  • Tax System in the Middle East
  • VAT, UAE, Oman & GCC
  • Cash Flow
  • The difference between profit and cash
  • Cash flow forecasting
  • Cash flow statement
  • Wrap Up
  • Summary
  • Action Plan
  • Introduction
  • Know Yourself
  • The Person in You
  • Your Purpose
  • Belief & Values
  • Your Work Life
  • Syndicate Exercise/Case Study
  • Know Others / Your Colleagues
  • Why People Behave the way they behave
  • What they expect
  • How to benefit mutually
  • Team Exercise
  • Know your Boss / Supervisor
  • Role of a Boss
  • His Expectations
  • Your Expectations
  • Mutual Benefits
  • Group Discussion
  • Know your Organization
  • Purpose, Vision
  • Mission
  • Values & Culture
  • Your role & contribution
  • Challenges & expectations
  • Exercise
  • Importance of Communication
  • WrittenVerbal & Visual
  • Exercise & Video
  • Managing Yourself
  • Time Management
  • Anger Management
  • Inter Personal Skills
  • Video
  • Team Exercises
  • Self Assessments
  • Managing Others
  • Working in Teams: Cooperate & Support
  • Positive Mental Attitude
  • People Management
  • Video & Exercises
  • Role play
  • Motivation Skills
  • Self Motivation
  • Challenges to be self-motivated
  • Techniques
  • Emotional Intelligence
  • Manage your own emotions
  • Managing Ego
  • Handling Behaviors
  • Exercises & Role Play
  • Serving Customers
  • Why Customer Service
  • How to serve customers
  • What do customers expect
  • Exercises
  • Summary &
  • Wrap – up
  • Definition and Role of a Manager
  • Qualities & Competencies
  • Exercise, Objective/Target Setting
  • Effective Methods, Exercise
  • Performance Management
  • Skills
  • Methods & Measurement - Exercise
  • Leadership Skills
  • Definition
  • Traits & Styles
  • Effective Style
  • Motivating Skills
  • Definition
  • Theories & Types
  • Tips to motivate people
  • Communication Skills
  • Types
  • Forms & Mode of Communication
  • Listening & Assertive Skills
  • Presentation Skills
  • Exercise
  • Managing Teams
  • Team Formation
  • Building and Maintaining a team
  • Managing a Team
  • Game
  • Managing Time
  • Prioritizing Work
  • Do’s & Don’ts
  • Problem Solving & Decision Making Techniques
  • Exercise
  • Conflict Management and Techniques
  • What is a Social Media?
  • Social Media Strategy that works
  • Using Facebook, Twitter, LinkedIn, YouTube and Google+ for corporate Marketing
  • Social Media Marketing
  • Its insights
  • Blogs
  • Websites
  • How to blog
  • Importance of blogging
  • Ideas that work for blog to keep readers engaged with the content.
  • Developing a successful social media marketing campaign
  • Review
  • Update and Review again
  • Monitoring Data
  • Implementing and evaluation the Social Media Engagement plan
  • Creating an audience base and integrate social media on your website?
  • Share to grow
  • Social Media Marketing effectiveness
  • How to use Facebook, Twitter, LinkedIn, Google+, YouTube and Instagram, Facebook, page, Wall, Business PageEngaging, Ads and Apps
  • Business Tweet
  • Engaging Tweets, marketing tweets, LinkedIn Company Profile, Marketing, and Google+ for Business.
  • Welcome
  • What is Leadership?
  • Defining Leadership
  • Understanding Leadership
  • Characteristics & Character
  • Syndicate Exercise
  • Leadership & Organization
  • Role of leadership in an Organization
  • Its importance and benefits
  • The challenges and difficulties
  • Group Exercise
  • Leadership Vs Management
  • What’s the difference
  • Is leader a manager?
  • Is manager a leader?
  • Are you a leader or manager?
  • Leadership Styles
  • Which style suits you?
  • Which style should you suit yourself to?
  • Leadership Models
  • Models of success
  • Leadership and Teams
  • Leading Individuals Vs Teams
  • Benefits & Challenges
  • Forces and Leadership Styles
  • Readiness
  • Competency
  • Commitment
  • Action Centred Leadership
  • Situational Leadership
  • Group Exercise
  • Leadership & Conflict
  • Responses
  • Aggression
  • Avoidance
  • Collaboration
  • Compromise
  • Case Studies
  • Lateral Leadership
  • Leading laterally
  • Challenges & Benefits
  • When Leadership goes Wrong?
  • Actions
  • Summarize & Wrap Up.
  • Effectively managing change across national and organizational cultural differences
  • Cultural values and the impact of culture on management
  • Cross-cultural management models
  • Personal Intercultural Awareness Profile
  • Organizational culture and impact on leading change
  • Change process simulation
  • Developing a personal leadership approach for today’s global business
  • Tools and models that can be applied immediately in the workplace

View Our Upcoming Workshops.

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